Customer services

Making your visit that little bit easier

Environment

For your comfort, Brent Cross has a no smoking policy throughout the store and is fully climate-controlled.

Customer Information

You’ll find our Information Desk situated on the Upper Mall near the escalators by Marks & Spencer.

Shopping guides

Centre Guides are available throughout Brent Cross and from the Information Desk. Or click here to download the latest PDF version.

Speaking your language

We want all of our customers to feel completely at home here, so we’re pleased to have staff that can communicate fluently with our customers in the following languages:

• English
• Somali
• Turkish
• Spanish
• French
• Portuguese
• Serbo-Croat
• Arabic
• Italian
• Greek
• Tamil
• Polish
• Russian
• Urdu
• Gujarati
• Hindi

Selected staff are also able to communicate at a very simple level in the following languages:

• Hebrew
• German

Additional services

• Autovalet - Car Cleaning Services

While you’re shopping, you can take advantage of our car cleaning and valeting service which is available in most of our car parks.