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Services



Information Desk

Brent Cross Customer Information Desk is located outside of M&S on the upper level. As well as our vigilant and friendly security staff who are there to help and keep you safe.

Collect +

You can send, collect and return parcels at our INFORMATION DESK with Collect +.

How it works:

Once you have purchased your order with your favourite retailer:

1. Select Collect+ as your delivery location and search for NW4 3FP

then choose Brent Cross.

2. Collect+ will text or email you to confirm that your delivery is ready to be picked up.

3. Go to the designated Collect+ location in the centre.

Free WiFi

Select ‘The Cloud’ from your network list and follow the instructions to connect. Or for a stronger connection, download the Fastconnect mobile app (available for both iOS and Android). The app allows you to stay connected as you move from place to place, connecting you automatically to thousands of free hotspots whenever they are available.

Chargebox

If your phone battery always goes flat at the most inconvenient times you’ll love our ChargeBox stations, located Mall 5 ground floor and Mall 5 Food Court.   

To use, simply:

1. Connect your phone

2. Lock the box

3. Take the key and enjoy shopping as your battery charges.

Car spa

Want to get your car looking spotless as you shop? Try the friendly, professional and convenient American Car wash, located John Lewis and Fenwick car parks.

We also have the following services:

Fix Scratches, scuffs, minor dents and alloy wheels repaired whilst you shop! Paint Chip is located in the Fenwick car park.

Speedy Motors, located near the Fenwick Car Park provide:

MOT, Servicing, Diagnostic Technology, Mechanical Repairs, AC Servicing & Re-Gassing, Tyres & Wheel Balancing, Vehicle Bodywork

Looking for information on parking?


Amazon lockers

Pick up your Amazon order at a time that's convenient for you by using our Amazon Lockers, located Multistory Car Park level 3.

When your parcel arrives you'll receive an email notification and a unique pick-up code. Simply enter this code to open the locker. 
 

Multi-faith room

Our Multi-faith Prayer and Quiet Room is a place open to all customers of Brent Cross. It is located opposite Shopmobility just outside New Look.   Please collect room key from Shopmobility.

Opening times:
Monday-Friday: 10am-8pm
Saturday: 9am-8pm
Sunday: 12pm-6pm


Shop Online Frequently Asked Questions 

Now you can shop your favourite Brent Cross brands from our website. Here are some FAQs to assist you, but if you have any further questions please contact us here.

Q. I wanted to buy a product but when I clicked to buy, it was out of stock. Why was this possible?
A. Our shop online portal enables you to discover and compare products from the range of listed stores. However, we do not sell any products - the buy button takes you to the store’s website so you can purchase with them directly. If the store has told us that the product is out of stock, we will remove it from our feed immediately but this may take up to 48 hours for the update to happen.

Q. I saw an item on your website at a lower price than when it came to buying the item. I’d like to purchase the item at the lower price, is this possible? 
A. We do not sell any product but transfer you to the store’s website via the buy button. Most price changes are a reduction, but prices can go up as well down. If you bought the item and no longer wish to keep it, you can return it in line with the store’s returns policy. 

Q. I bought a product via the Brent Cross online shop but have not received it yet. Why?
A. The Brent Cross online shop is linked directly to its partner store websites. All products bought via this service are purchased directly from the store and individual delivery terms and conditions apply. Please refer to the store website for additional information including delivery options. 

Q. When is payment taken from my card?
A. Most online retailers will request your bank for authorisation of your debit/credit card when you place an order however the transaction may not appear on your statement immediately and some retailers may not apply charges until the goods are despatched. 

Q. I would like to return my product - where do I go? 
A. Product returns are subject to individual store terms and conditions. Please refer to the returns policy on the store’s website or the returns policy sent with your purchase, if supplied.

Q. Can your Customer Service Desk send this item back for me? 
A. Brent Cross Customer Services, located in Brent Cross (Level 1 Centre Court) can help customers who wish to return items that operate via CollectPlus services. Some retailers will accept returns for a refund in store, please check the Returns Policy on the retailer’s website, or the delivery note, for options.

Q. I haven’t received a refund for my returned item.  How do I get my money back?
A. All purchases remain between yourself and the store directly and are subject to their returns and refunds policy. A refund to your account will be subject to their terms and conditions.
Please contact the store directly for assistance.
 

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