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Information Desk

Brent Cross Customer Information Desk is located outside of M&S on the upper level. As well as our vigilant and friendly security staff who are there to help and keep you safe.

Collect +

You can send, collect and return parcels at our INFORMATION DESK with Collect +.

How it works:

Once you have purchased your order with your favourite retailer:

1. Select Collect+ as your delivery location and search for NW4 3FP

then choose Brent Cross.

2. Collect+ will text or email you to confirm that your delivery is ready to be picked up.

3. Go to the designated Collect+ location in the centre.

Free WiFi

Select ‘The Cloud’ from your network list and follow the instructions to connect. Or for a stronger connection, download the Fastconnect mobile app (available for both iOS and Android). The app allows you to stay connected as you move from place to place, connecting you automatically to thousands of free hotspots whenever they are available.


If your phone battery always goes flat at the most inconvenient times you’ll love our ChargeBox stations, located Mall 5 ground floor and Mall 5 Food Court.   

To use, simply:

1. Connect your phone

2. Lock the box

3. Take the key and enjoy shopping as your battery charges.

Car spa

Want to get your car looking spotless as you shop? Try the friendly, professional and convenient American Car wash, located John Lewis and Fenwick car parks.

We also have the following services:

Fix Scratches, scuffs, minor dents and alloy wheels repaired whilst you shop! Paint Chip is located in the Fenwick car park.

Speedy Motors, located near the Fenwick Car Park provide:

MOT, Servicing, Diagnostic Technology, Mechanical Repairs, AC Servicing & Re-Gassing, Tyres & Wheel Balancing, Vehicle Bodywork

Looking for information on parking?

Amazon lockers

Pick up your Amazon order at a time that's convenient for you by using our Amazon Lockers, located Multistory Car Park level 3.

When your parcel arrives you'll receive an email notification and a unique pick-up code. Simply enter this code to open the locker. 

Multi-faith room

Our Multi-faith Prayer and Quiet Room is a place open to all customers of Brent Cross. It is located opposite Shopmobility just outside New Look.   Please collect room key from Shopmobility.

Opening times:
Monday-Friday: 10am-8pm
Saturday: 9am-8pm
Sunday: 12pm-6pm

News & Offers

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