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Accessibility



We work in collaboration with AccessAble to give you detailed information about accessibility at Brent Cross. They have produced an Accessibility Guide for Brent Cross, which includes facts, figures and photographs to help you plan your visit with us. You can read Brent Cross’s guide here.

Shop Mobility at Brent Cross

The Shop Mobility service provides a range of scooters and wheelchairs that can be used free of charge to make getting around the centre that bit easier. It’s available for anyone who needs help with mobility – young or old, whether the disability or injury is temporary or permanent.

The dedicated Shop Mobility Centre at Brent Cross is located by the ground floor of the Blue Multi-storey Car Park.
Please note: equipment usage is limited to 4 hours per visit

It’s available seven days a week:  

Mon - Fri 10am - 8pm
Saturday 9am - 8pm
Sunday 11am - 6pm

All visitors to Shop Mobility need to register before equipment can be given. On arrival, you will need to provide the following:

  • Photo ID, for example; a driver’s licence, passport, or photographic travel card.
  • Proof of address, such as a utility or telephone bill.

Our friendly staff will then register your details and a take a photo for your Shop Mobility membership card.

Although it is not essential, we do advise all customers to book in advance.

For more information or make a booking, please call 020 8457 4070 or email shopmobility@bxsc.co.uk

Accessible Parking

Brent Cross also provides accessible parking spaces with easy access to the centre – see here for more information. Plus you’ll find accessible toilets and lift access to all shopping levels. 
 

In addition to a dedicated Shopmobility centre, Brent Cross can offer:

• Accessible parking spaces in every car park, with easy access to the Centre
• Lift access to all shopping malls within Brent Cross
• Accessible toilets
• Hearing loop at Information Desk and Reception

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