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Accessibility at Brent Cross
Everyone should feel welcome here — and we’re working to make your visit as smooth and stress-free as possible.
We’ve partnered with AccessAble to give you detailed accessibility information, including photos, facts and need-to-know details to help you plan ahead.
👉 Read the Brent Cross Accessibility Guide
Shopmobility
If getting around is tricky, our Shopmobility service offers free use of motorised scooters and wheelchairs. It’s open to anyone who needs a bit of extra support — whether your condition is temporary or long term.
- Open until 6:45pm
- Booking required
Please note: equipment use is limited to 4 hours per hire.
Located on Level 1, blue side of the multi-storey car park
To book:
0208 457 4070
📧 info@bxsc.co.uk
Accessibility Parking
We have accessible parking in every one of our car parks: Fenwick, Multistorey or John Lewis. You’ll find dedicated accessible bays close to the entrances.
Lift access
All our malls have lift access, making it easy to get around the centre — whether you’re in a wheelchair, with little ones, or both.
Accessible toilets
You’ll find accessible toilets across the centre, designed for comfort, ease and privacy whenever you need a break. Some shops and restaurants also offer their own accessible facilities – just check their individual pages for details.
Sunflower Lanyard
Brent Cross proudly supports the Sunflower Lanyard Scheme — helping people with hidden disabilities get the understanding and support they need.
Wearing the lanyard lets staff and others know that you may need a bit more time, patience, or help. It’s a simple way to make the shopping experience more inclusive for everyone.
Want to know more? Just ask at Shopmobility.
