Brent Cross


We work in collaboration with AccessAble to give you detailed information about accessibility at Brent Cross. They have produced an Accessibility Guide for Brent Cross, which includes facts, figures and photographs to help you plan your visit with us. You can read Brent Cross’s guide here.

Shopmobility at Brent Cross

The Shopmobility service provides a range of motorised scooters and wheelchairs that can be loaned free of charge to make getting around the centre that bit easier. It’s available for anyone who needs help with mobility – young or old, whether the disability or injury is temporary or permanent.

Equipment is accessed by bookings only and delivery will take place outside of the shopmobility unit on the ground floor of the multi-storey car park. To book equipment please contact: 0208 457 4070 | Available hours Monday-Friday: 09:30am - 8pm Saturday: 09:00am - 8pm Sunday 11am - 6pm Please note: equipment usage is limited to 4 hours per hire

In addition to a dedicated Shopmobility centre, Brent Cross can offer:

Accessible parking spaces in every car park, with easy access to the Centre Lift access to all shopping malls within Brent Cross Accessible toilets Hearing loop at the Customer Service Desk

Sunflower Lanyard Scheme

Brent Cross are proud supporters of the Hidden Disabilities Sunflower Lanyard scheme. Without a visual cue, it can be difficult for others to identify, acknowledge, or understand the daily challenges faced by people living with a hidden disability. The Sunflower Lanyard discreetly indicates to people around the wearer that they need additional support, help or a little more time. It intends to allow everyone with hidden disabilities to choose to be visible when they need to be. Lanyards are available free of charge for customers to collect from the Customer Service Desk, located on the second floor near M&S.