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Terms & Conditions

Terms & Conditions of Use of Website and App 

Please read these terms and conditions carefully before using this website and app. By using this website and app, you signify that you have read and accepted these terms and conditions. If you do not agree to these terms and conditions, do not use this website and app. 

Information Purposes Only 

This website and app is owned by Brent Cross Shopping Centre and provides information of a general nature and is designed for information purposes only and should not be relied upon without making other inquiries appropriate to the circumstances. Any personal information you supply to Brent Cross Shopping Centre or Hammerson UK Properties plc will be used as set out in the Brent Cross Privacy Policy. You undertake that all details and representations you provide to us for the purpose of registering on the website and app are correct. 

Brent Cross Shopping Centre shall use its reasonable endeavours to ensure that the information contained on the website and app is accurate and up to date. 

All materials presented on this website and app, including without limitation, any logo, design, text, graphic, and their arrangement, are licensed to or owned by Hammerson plc or other companies in the Hammerson plc Group of Companies or the owners of shopping centres managed by Hammerson plc. Unless we indicate otherwise, you must not copy, distribute, republish, download, display, post or transmit any material from our website and app in any form or by any means, including, but not limited to, electronic, mechanical or otherwise, without our prior written permission or the written permission of the relevant copyright owner. 

You may access and use the materials on this website and app for your own personal use only. 

You must not do anything to alter, modify or add to the material on this website and app. 

User Conduct 

In accessing this website and app, you must not:

disrupt or interfere with the website and app, or any services, system resources, accounts, servers or networks connected to or accessible through this website and app or linked website and apps;

disrupt or interfere with any other user's enjoyment of this website and app or linked websites and apps;

attempt to obtain unauthorised access to this website and app or parts of this website and app that are not opened to public access; or

Post or transmit to or via this website and app any material that may infringe the intellectual property rights of any third party, or any defamatory, derogatory or offensive material or publication.

In addition, you agree that you are solely responsible for actions and communications you have undertaken or transmitted through this website and app. You agree to indemnify and hold us harmless from any claim, action, demand, loss or damages made or incurred by any third party arising out of, or relating to your conduct (including transmitting any defamatory, derogatory or offensive statements or material to any person), your breach of these terms and conditions, or your breach of any rights of third parties. This website and app contain links to other website and apps which are independent of Brent Cross Shopping Centre and are maintained by third parties. 

Brent Cross Shopping Centre is not responsible for the contents of any third party website and apps and shall not be liable for any damages or injury arising from the contents of such web sites. Any links to other website and apps are provided as a convenience to you as a user of this site, and does not imply Brent Cross Shopping Centre’s endorsement of the linked web sites or association with their operators. You must assess their party website and app content for the suitability for your purposes. You are solely responsible for the actions you take in reliance of the content on or accessed through this website and app. 

Third party web sites are likely to have their own restrictions on how you may use the content on those website and apps and what responsibility the website and app provider will accept (if any) in relation to the content. 

You should ensure you read and comply with these. You must comply with all applicable local, state, national and international laws and regulations that relate to your use of or activities on this website and app. 

Disclaimer and Limitation 

We reserve the right to make any change to the information appearing on the website and app, including without limitation changes to any concept, design elements, diagrams and lay-out of, and the positioning of tenants at the shopping centre, at any time without giving notice. 

We do not and cannot guarantee that this website and app or the server that operates is free of: 

viruses or other corrupted materials; or

occasional outages or disruption of services, which prevent you from either accessing this website and app or other third party website and apps via this website and app.

This website and app and the information, services, products and materials available through it are provided on "as-is" and "as available" basis, without warranty or condition of any kind, either expressed or implied, to the extent permitted under any applicable law. 

Your use of this website and app, including all content, data or software distributed by, downloaded or accessed from or through this website and app, is at your own risk. You will be solely responsible for any damage caused to you, including to your business, financial affairs, or your computer system or loss of data that results from your use of this website and app, including the download of such content, data and/or software. For your own safety you should take regular back-up copies off data and use the latest virus checking software and Brent Cross Shopping Centre cannot accept any liability arising from your failure to do so. 

We expressly disclaim all liability howsoever caused to you or any other persons in respect of the information or material on this website and app (or accessed via this website and app), including but not limited to any diagrams and lay-out of the shopping centre, and any defamatory, derogatory or offensive material or publication. 

We do not have any control over the information, products or services offered by third parties on or through this website and app, or at their own website and apps. With the exception of those damages arising as a result of fraudulent representations we assume no responsibility for and make no warranty or representation as to the accuracy, availability, currency, completeness, reliability or usefulness of the information, products or services distributed or made available by third parties on or through this website and app. 

If a jurisdiction does not allow: 

the exclusion of implied warranties; or 

the exclusion or limitation of liability, in accordance with these terms and conditions but allows a limitation of liability to a certain maximum extent, then our liability is limited to that extent. To the full extent permitted by law, any conditions, warranties or liabilities imposed on us, or implied into these terms and conditions, under any law are hereby excluded. 

For the purposes of this section, the words "we" or "us" include Brent Cross

Shopping Centre and it's related bodies corporate, officers, directors, employees, agents, suppliers, and any other party involved in creating, producing, transmitting, or distributing this website and app or related services. 

Applicable Law 

These terms and conditions are governed by and construed in accordance with the laws of England. You consent and submit to the non-exclusive jurisdiction of the English courts. 

Termination 

We reserve the right, without notice and in our sole and absolute discretion, to discontinue and terminate any service offered by or through this website and app as well as this website and app at any time. 

Severability 

If any of these terms and conditions is deemed unlawful, void or for any reason unenforceable, then that provision may be severed from these terms and conditions, and it will not affect the validity and enforceability of the remaining provisions. 

Contact Details 

If you would like to contact Brent Cross Shopping Centre, our contact details are as follows: 

Hammerson UK Properties plc c/o Brent Cross Shopping Centre Prince Charles Drive London NW4 3FP 0208 202 8095 Info@bxsc.co.uk

Standard Terms & Conditions for Competitions and Prize Draws

1.        By participating you agree to the requirements set out in all promotional materials and the following General Terms and Conditions. 

2.        Open to residents of the mainland UK unless otherwise stated. Not open to employees (or their immediate families) of Brent Cross, its agencies, owners or anyone else professionally associated with this promotion. Brent Cross reserves the right to request proof of identity or to verify eligibility conditions and to award any prize to the winner in person.

3.        Maximum one entry per person unless otherwise stated. Entries via agents or third parties or the use of multiple identities and email addresses are not permitted.

4.        Only online entries via the channels promoted will be accepted. You must register with the Brent Cross website and app to enter online competitions. Entries must be submitted as promoted by the closing date. 

5.        Use of automated entries or programs is prohibited and all such entries will be disqualified if discovered.

6.        Winners will be selected by Brent Cross or a co-promoter in a random draw within 5 days of the closing date from all valid and correct entries received.

7.        Brent Cross reserves the right to disqualify late, misdirected, incomplete, corrupted, lost, illegible or invalid entries.  

8.        For online entries: Brent Cross cannot guarantee continuous, uninterrupted or secure access to the website and app and is not responsible for any disruption to the promotion or the website and app due to technical problems or otherwise due to events outside of its reasonable control.

9.        To enter online we will ask you to either submit your existing Brent Cross username and password or to register your personal details with us.  Your personal details will be used in accordance with Brent Cross’ Privacy Policy and may be passed to our agents to administer the promotion and send out prizes. Personal details will only be used for marketing purposes if you have opted to receive information from Brent Cross and/or any of its co-promoters (you may have already done this if you have registered your details with Brent Cross previously).

10.     Prizes must be collected from Brent Cross. If any prize cannot be collected within the given timescale, Brent Cross reserves the right to select an alternative winner or re-distribute the prize in a future competition or prize draw. Brent Cross has no responsibility to anyone who has not collected the prize and no compensation will be due.

11.     If we require a response before we award any prize and no response is received after we have made reasonable efforts to make contact, Brent Cross reserves the right to withdraw prize entitlement and award the prize to someone else. Brent Cross has no responsibility to anyone who has not responded and no compensation will be due.

12.     No cash or other alternative prizes are available, except when in the event of circumstances outside of its control Brent Cross reserves the right to substitute a prize of equal or greater value. Prizes cannot be transferred or sold.

13.     Brent Cross has arranged this Promotion in good faith but, to the fullest extent allowed by law, accepts no responsibility for loss or damages as a result of anyone participating in the Promotion or any aspect of any prize awarded. Your legal rights as a consumer are not affected.

14.     Brent Cross reserves the right to modify, suspend, cancel or terminate the promotion or extend or resume the entry period or disqualify any participant at any time without giving advance notice and will do so if it cannot be guaranteed that the promotion can be carried out fairly or correctly for technical, legal or other reasons or if Brent Cross suspects that any person has been manipulating entries or the results or has acted unethically in any other way.

15.     If we require a response before awarding any prize and no response is received within a reasonable period of time, Brent Cross reserves the right to withdraw the prize entitlement and will award the prize to a substitute winner. 

16.     In the event that Brent Cross wishes to contact you in connection with your entry we will do so via an email ending in 'bxsc.co.uk” or by phone with a follow up e-mail. Any email which appears to come from Brent Cross but using a different suffix should be treated with suspicion and forwarded to marketing@bxsc.co.uk for verification. Please do not respond or act on any e-mail if you are not sure that it comes from Brent Cross. If you are in any doubt please contact Marketing. 

17.     Winners may be required to participate in reasonable related publicity without further payment or permission. Brent Cross may publish first name, surname initial, age and/or town/city in printed or digital communications. 

18.     Winners entering via Brent Cross’ Facebook page, Instagram page or Twitter feeds will be notified via same medium and agree to their full name or other moniker being announced online and reasonable additional publicity. 

19.     For information regarding the names of the winners (and, if applicable, their winning entries) email Marketing quoting the name of the prize draw or competition. Unfortunately we are unable to return any entries sent to us by post.

20.     Any images on the website and app are for illustration only. 

21.     The judge’s decision is final and we reserve the right not to correspond on any matter. 

22.     The laws of England apply and any disputes will be dealt with in the English courts only.

23.     Standard terms & conditions to be read in conjunction with specific terms and conditions available on each web page. Specific T&Cs take precedence where the two sets diverge. 

Promoter: Brent Cross Shopping Centre (“Brent Cross”), unless otherwise stated.

Terms and Conditions N.B This prize draw is only open to selected members of the Brent Cross  (henceforth referred to as ‘Brent Cross’) database. Post event survey

1.         By participating you agree to the requirements set out in all promotional materials and the following General Terms and Conditions. 2.          Prizes are subject to availability. Prize consists of Summer Hamper from Hotel Chocolat. Please check ingredients before consuming. 3.           Open to residents of the mainland UK unless otherwise stated. Not open to employees (or their immediate families) of Brent Cross  , its agencies, owners or anyone else professionally associated with this promotion.  Brent Cross  reserves the right to request proof of identity or to verify eligibility conditions and to award any prize to the winner in person. 4. Maximum one entryper person unless otherwise stated. Entries via agents or third parties or the use of multiple identities and email addresses are not permitted. 5.        Use of automated entries or programs is prohibited and all such entries will be disqualified if discovered. 6.    Brent Cross  reserves the right to disqualify late, misdirected, incomplete, corrupted, lost, illegible or invalid entries.  7. Prizes must be collected from Brent Cross . If any prize cannot be collected within the given timescale Brent Cross  reserves the right to select an alternative winner or re-distribute the prize in a future competition or prize draw.  Brent Cross has no responsibility to anyone who has not collected the prize and no compensation will be due. 8.    Brent Cross has arranged this Promotion in good faith but, to the fullest extent allowed by law, accepts no responsibility for loss or damages as a result of anyone participating in the Promotion or any aspect of any prize awarded. Your legal rights as a consumer are not affected. 9.   Brent Cross  reserves the right to modify, suspend, cancel or terminate the promotion or extend or resume the entry period or disqualify any participant at any time without giving advance notice and will do so if it cannot be guaranteed that the promotion can be carried out fairly or correctly for technical, legal or other reasons or if Brent Cross  suspects that any person has been manipulating entries or the results or has acted unethically in any other way 10.     No cash or other alternative prizes are available, except when in the event of circumstances outside of its control Brent Cross reserves the right to substitute a prize of equal or greater value. Prizes cannot be transferred or sold 11.    We require a response before we award any prize and if no response is received after 31 days after the closing date, Brent Cross  reserves the right to withdraw prize entitlement and award the prize to someone else Brent Cross has no responsibility to anyone who has not responded and no compensation will be due. 12.    Winners may be required to participate in reasonable related publicity without further payment or permission.  Brent Cross may publish first name, surname initial, age and/or town/city in printed or digital communications 13.     The judge’s decision is final and we reserve the right not to correspond on any matter. 14.     The laws of England apply and any disputes will be dealt with in the English courts only 15.  Standard terms & conditions to be read in conjunction with specific terms and conditions available on each web page. Specific T&Cs take precedence where the two sets diverge 16.     The winner will be contacted via email or telephone and must reply to the email or confirm their details via telephone to be able to collect the prize. 17. Users must be PLUS registered and have access to the internet to enter. 18. Competition starts 27th July and ends 9th August

19. 20. Standard t&c's apply Nando's Campaign

Terms and Conditions N.B This prize draw is only open to selected members of the Brent Cross (henceforth referred to as ‘CENTRE) database.

1.          By participating you agree to the requirements set out in all promotional materials and the following General Terms and Conditions. 2.          Prizes are subject to availability. Prize consists of digital £5 Nando’s discount code 3.           Maximum one entry per person. Entries via agents or third parties or the use of multiple identities and email addresses are not permitted. 4.       Use of automated entries or programs is prohibited and all such entries will be disqualified if discovered. 5.    Brent Cross reserves the right to disqualify late, misdirected, incomplete, corrupted, lost, illegible or invalid entries.  Brent Cross has no responsibility to anyone who has not collected the prize and no compensation will be due. 6.    Brent Cross has arranged this Promotion in good faith but, to the fullest extent allowed by law, accepts no responsibility for loss or damages as a result of anyone participating in the Promotion or any aspect of any prize awarded. Your legal rights as a consumer are not affected. 7.   Brent Cross reserves the right to modify, suspend, cancel or terminate the promotion or extend or resume the entry period or disqualify any participant at any time without giving advance notice and will do so if it cannot be guaranteed that the promotion can be carried out fairly or correctly for technical, legal or other reasons or if CENTRE suspects that any person has been manipulating entries or the results or has acted unethically in any other way 8.     No cash or other alternative prize are available. Prizes cannot be transferred or sold 9. Brent Cross reserves the right to withdraw prize entitlement and award the prize to someone else Brent Cross has no responsibility to anyone who has not responded and no compensation will be due. 10. Please note that the discount code can only be used ordering at table 11. Single use only 12. Discount code can only be used at BRENT CROSS Nando’s 13. No minimum spend requirement 14. Discount code not eligible for use on delivery, click and collect or walk in collect. Discount code can only be used when dining in. 15. Nando's voucher must be redeemed by the 18th August 2022.  16. Cannot be used in conjunction with any other promotion, including Nando’s rewards. 17. The promoter is not responsible for any loss or damage 18. Incomplete participation which does not satisfy the requirements of these Terms & Conditions in full will be disqualified and will not be eligible to claim the discount

Event - Terms and Conditions

• For ticketed events every attendee must have a valid e-ticket • Latecomers – admission is not guaranteed although offered wherever possible • Attendees consent to the recording/film and photography of themselves as attendees of the event • By agreeing to the Terms and conditions you agree for your email address to be added to the Brent Cross newsletter of which you can unsubscribe at any time. • Brent Cross reserves the right to refuse admission to any attendee • Brent Cross reserves the right to make any alterations to an advertised events rendered necessary by unavoidable circumstances • FORCE MAJEURE: <shopping centre> shall not be liable for any postponement or cancellation of any event due to any of the following causes, to the extent beyond its reasonable control: Acts of God, accident, riots, war, terrorist attack, epidemic, pandemic (including COVID-19 pandemic), quarantine, civil commotion, natural catastrophes, governmental acts or omissions, changes in laws or regulations, fire or explosion. Aldo - Win a pair of shoes worth £200

•Prize consists of one voucher for £200 to use in store at ALDO Brent Cross only, per winner. Two winners only. Prize is non-refundable and has no cash value. •The prize must be redeemed by 31st July 2022 and can be used on multiple items totalling no more than £200. For orders exceeding £200 the winner must pay the excess. •Cannot be used in conjunction in any other offer.

Win tickets to Wembley and £100 to spend at Brent Cross!

Terms and Conditions N.B This prize draw is only open to selected members of the Brent Cross (henceforth referred to as ‘Brent Cross) database.

1.          By participating you agree to the requirements set out in all promotional materials and the following General Terms and Conditions. 2.          Prizes are subject to availability. Prize consists of Two Club tickets to Wembley FA Cup Final 2022, 14th May and £100 gift card to spend at Brent Cross. 3.           Open to residents of the mainland UK unless otherwise stated. Not open to employees (or their immediate families) of Brent Cross, its agencies, owners or anyone else professionally associated with this promotion.  Brent Cross reserves the right to request proof of identity or to verify eligibility conditions and to award any prize to the winner in person. 4. Maximum one entry per person unless otherwise stated. Entries via agents or third parties or the use of multiple identities and email addresses are not permitted. 5.        Use of automated entries or programs is prohibited and all such entries will be disqualified if discovered. 6.    Brent Cross reserves the right to disqualify late, misdirected, incomplete, corrupted, lost, illegible or invalid entries.  7. If any prize cannot be collected within the given timescale Brent Cross reserves the right to select an alternative winner or re-distribute the prize in a future competition or prize draw.  Brent Cross has no responsibility to anyone who has not collected the prize and no compensation will be due. 8.    Brent Cross has arranged this Promotion in good faith but, to the fullest extent allowed by law, accepts no responsibility for loss or damages as a result of anyone participating in the Promotion or any aspect of any prize awarded. Your legal rights as a consumer are not affected. 9.   Brent Cross reserves the right to modify, suspend, cancel or terminate the promotion or extend or resume the entry period or disqualify any participant at any time without giving advance notice and will do so if it cannot be guaranteed that the promotion can be carried out fairly or correctly for technical, legal or other reasons or if Brent Cross suspects that any person has been manipulating entries or the results or has acted unethically in any other way 10.     No cash or other alternative prizes are available, except when in the event of circumstances outside of its control Brent Cross reserves the right to substitute a prize of equal or greater value. Prizes cannot be transferred or sold 11.    We require a response before we award any prize and if no response is received after 2 days after the closing date, Brent Cross reserves the right to withdraw prize entitlement and award the prize to someone else Brent Cross has no responsibility to anyone who has not responded and no compensation will be due. 12.    Winners may be required to participate in reasonable related publicity without further payment or permission.  Brent Cross may publish first name, surname initial, age and/or town/city in printed or digital communications 13.     The judge’s decision is final and we reserve the right not to correspond on any matter. 14.     The laws of England apply and any disputes will be dealt with in the English courts only 15.  Standard terms & conditions to be read in conjunction with specific terms and conditions available on each web page. Specific T&Cs take precedence where the two sets diverge 16.     The winner will be contacted via email or telephone and must reply to the email or confirm their details via telephone to be able to redeem their prize. 17. Competition starts 2nd May 2022 and ends 9th May 2022

18.. Standard t&c's apply

19. Winner must be 18 or over to enter and attend.

20. No club colours must be worn when visiting the stadium.

21. Please note, tickets will be emailed to the winner. Winner will need to provide an email address to Brent Cross to be contacted on. Wembley Competition - England Vs Germany 26th September 7.45pm kick off

Win tickets to Wembley!

Terms and Conditions N.B This prize draw is only open to selected members of the Brent Cross (henceforth referred to as ‘Brent Cross) database.

1.          By participating you agree to the requirements set out in all promotional materials and the following General Terms and Conditions. 2.          Prizes are subject to availability. Prize consists of Two Club tickets to Wembley England vs Germany on the 26th September 2022. 3.           Open to residents of the mainland UK unless otherwise stated. Not open to employees (or their immediate families) of Brent Cross, its agencies, owners or anyone else professionally associated with this promotion.  Brent Cross reserves the right to request proof of identity or to verify eligibility conditions and to award any prize to the winner in person. 4. Maximum one entry per person unless otherwise stated. Entries via agents or third parties or the use of multiple identities and email addresses are not permitted. 5.        Use of automated entries or programs is prohibited and all such entries will be disqualified if discovered. 6.    Brent Cross reserves the right to disqualify late, misdirected, incomplete, corrupted, lost, illegible or invalid entries.  7. If any prize cannot be collected within the given timescale Brent Cross reserves the right to select an alternative winner or re-distribute the prize in a future competition or prize draw.  Brent Cross has no responsibility to anyone who has not collected the prize and no compensation will be due. 8.    Brent Cross has arranged this Promotion in good faith but, to the fullest extent allowed by law, accepts no responsibility for loss or damages as a result of anyone participating in the Promotion or any aspect of any prize awarded. Your legal rights as a consumer are not affected. 9.   Brent Cross reserves the right to modify, suspend, cancel or terminate the promotion or extend or resume the entry period or disqualify any participant at any time without giving advance notice and will do so if it cannot be guaranteed that the promotion can be carried out fairly or correctly for technical, legal or other reasons or if Brent Cross suspects that any person has been manipulating entries or the results or has acted unethically in any other way 10.     No cash or other alternative prizes are available, except when in the event of circumstances outside of its control Brent Cross reserves the right to substitute a prize of equal or greater value. Prizes cannot be transferred or sold 11.    We require a response before we award any prize and if no response is received after 2 days after the closing date, Brent Cross reserves the right to withdraw prize entitlement and award the prize to someone else Brent Cross has no responsibility to anyone who has not responded and no compensation will be due. 12.    Winners may be required to participate in reasonable related publicity without further payment or permission.  Brent Cross may publish first name, surname initial, age and/or town/city in printed or digital communications 13.     The judge’s decision is final and we reserve the right not to correspond on any matter. 14.     The laws of England apply and any disputes will be dealt with in the English courts only 15.  Standard terms & conditions to be read in conjunction with specific terms and conditions available on each web page. Specific T&Cs take precedence where the two sets diverge 16.     The winner will be contacted via email or telephone and must reply to the email or confirm their details via telephone to be able to redeem their prize. 17. Competition starts 21st September 2022 and ends 23rd September at 5pm.

18.. Standard t&c's apply

19. Winner must be 18 or over to enter and attend.

20. No club colours must be worn when visiting the stadium.

21. Please note, tickets will be emailed to the winner. Winner will need to provide an email address to Brent Cross to be contacted on. Winner would need to respond by no later than Saturday 24th at 3pm.

22. Prizes are subject to availability. Prize consists of Two Club Wembley tickets to England vs Germany on the 26th September 2022. Tickets are ticket only, and do not include hospitality.

Win your Christmas Shop from M&S

•Prize consists of one voucher for £500 to use in store at Marks and Spencer Brent Cross. One winner only. Prize is non-refundable and has no cash value. For shopping exceeding £500 the winner must pay the excess. Cannot be used in conjunction in any other offer. For full gift card terms and conditions please click here. Competition ends 12th December 2022 Win a The Charity Shop Gift Card

•Prize consists one £100 voucher to use at The Charity Shop charities. One Winner only. Winner must sign up to Brent Cross newsletter to be in with a chance of winning. Cannot be used in conjunction in any other offer. For full gift card terms and conditions please click here.

Competition ends 12th March 2023.

BX Megaverse at Brent Cross Terms & Conditions for Customers By buying or being issued tickets for the BX Megaverse at Brent Cross you are deemed to have accepted and agree to adhere to the Terms and Conditions below. 1. Definitions and Interpretation The ‘Event’ means without limitation, BX Megaverse at Brent Cross to be held at Brent Cross Shopping Centre in respect of which Bakehouse Factory Limited are the ‘Event Organisers’ on behalf of and in conjunction with Brent Cross Shopping Centre (collectively known as ‘The Organiser’) and have the right to sell you tickets. ‘Tickets’ means tickets or other type of evidence (including electronic tickets) for an Event sold by The Organiser to You. Brent Cross Shopping Centre has provided the Venue and Bakehouse Factory Limited has the right to occupy space to operate the Event. ‘Venue’ means any facilities or locations of any nature where the Event is being held. ‘The Organiser’ means Bakehouse Factory Limited (on behalf of Brent Cross Shopping Centre.) ‘You’ means you or anybody who in The Organiser’s reasonable opinion is acting with your authority or permission. ‘Your’ shall be read accordingly. 2. Incorporation These Terms and Conditions incorporate and should be read in accordance with the Venue conditions and regulations, copies of which are available upon request from the Venue. In the event of any inconsistency between the terms in relation to Venue, those of the Venue shall prevail. 3. Tickets All Tickets are sold subject to availability and to these Terms and Conditions. These Terms and Conditions should be read carefully prior to purchase and any queries relating to them should be raised with us prior to purchase, as purchase of Tickets constitutes acceptance of these Terms and Conditions. A valid e-ticket on mobile or tablet device or print out with QR code must be produced to get into an Event. Please check your Tickets on receipt carefully and contact us immediately if there is a mistake. All children under 16 years of age must be accompanied by an adult. Your ticket entitles you to one admission to the BX Megaverse experience. Each arts and crafts session is up to 90 minutes long. Your Ticket includes: • Up to 90 minutes of arts and crafts and photo opportunities • A free cape • A free scoop of popcorn

4. Price and payment There are absolutely no cash payments. All payments are via card on the booking website or via PDQ on the door. The price of the Ticket shall be the price set at the time The Organiser accepts your order. This is only applicable for the arts and crafts event, not the cinema screenings. All cinema screenings throughout the event run are free. All prices set for the arts and crafts event are exclusive of VAT and booking fees. The price does not include the cost of collection or delivery fee if applicable and requested by you, or any insurance product. You agree to us debiting or authorising the amount of the total ticket purchase price from your credit/debit card – We will confirm to you how much this will be before you confirm the purchase when paying online. Where payment is not taken online we will charge the full ticket price on the door. The Tickets are for personal use. You must not auction, donate, offer for sale, or advertise Tickets for sale via the internet or elsewhere without our prior written consent. A valid Ticket must be produced for each member of your party, with the exception of babies in arms who do not require a ticket. A Ticket obtained in breach of the Terms, or which in our reasonable opinion is being used or is intended to be used in breach of the Terms, shall be void. This may include you being refused entry to BX Megaverse at Brent Cross or the Ticket being cancelled, without notification. No compensation will be provided in such circumstances and we reserve the right to withhold any refund. You must not use Tickets as prizes in promotions, sweepstakes, hospitality packages, auctions, lotteries or competitions (including those used for charity) without our prior written consent. 5. Conditions of Admission The management of the Venue reserves the right to refuse Ticket holders admission to the Venue in reasonable circumstances including for health and safety, licensing reasons or where a Ticket is void. The management of the Venue also reserves the right to request that Ticket holders leave the Venue at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, the Venue may remove a Ticket holder who: 1) has behaved in the Venue in a manner which, in the reasonable opinion of the Venue has, or is likely to affect the enjoyment of other visitors; or 2) uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace; or 3) in the reasonable opinion of the Venue is acting under the influence of alcohol or drugs; or No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour as suggested in, but not limited to, the examples above. 6. Restrictions and prohibitions The use of equipment for recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data inside any Venue is strictly forbidden. Unauthorised recordings, tapes, films or similar items may be confiscated and destroyed. Any recording made of an Event in breach of these conditions shall belong to The Organiser. The Venue or the Event Organiser will not be liable for any loss, theft or damage to confiscated items. By attending an Event, Ticket holders consent to filming and sound recording of themselves as members of the audience, although where possible permission will be sought prior to filming. Mobile phone photography and videography (under 30 seconds) is permitted for families enjoying the experience seeking to preserve and share their memories with friends and family but this will be limited to specific areas within the Venue. The Promoter may use such films and recordings (including any copies) without payment. Smoking is not permitted. Every effort shall be made to admit latecomers to Events at a suitable break in the Event where possible, but late admission cannot be guaranteed. Please be aware that if you are more than 10 minutes late for the start of a session Your place may be passed on to other customers. If you are unable to attend Your booked session due late arrival and Your place being filled, You will not be entitled to a refund. If you miss your session, rebooking onto a different session may be permitted in exceptional circumstances, but this is not guaranteed and will be subject to availability and the discretion of The Organiser 7. Health and Safety Ticket holders must comply with all relevant statutes, safety announcements and Venue regulations whilst attending the Event. If Ticket holders have any special requirements or concerns about any special effects which may be featured at the Event, prior notice should be provided when ordering Tickets. Special effects may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects.