Terms & Conditions
Terms & Conditions of Use of Website and App
Please read these terms and conditions carefully before using this website and app. By using this website and app, you signify that you have read and accepted these terms and conditions. If you do not agree to these terms and conditions, do not use this website and app.
Information Purposes Only
This website and app is owned by Brent Cross Shopping Centre and provides information of a general nature and is designed for information purposes only and should not be relied upon without making other inquiries appropriate to the circumstances. Any personal information you supply to Brent Cross Shopping Centre or Hammerson UK Properties plc will be used as set out in the Brent Cross Privacy Policy. You undertake that all details and representations you provide to us for the purpose of registering on the website and app are correct.
Brent Cross Shopping Centre shall use its reasonable endeavours to ensure that the information contained on the website and app is accurate and up to date.
Copyright
All materials presented on this website and app, including without limitation, any logo, design, text, graphic, and their arrangement, are licensed to or owned by Hammerson plc or other companies in the Hammerson plc Group of Companies or the owners of shopping centres managed by Hammerson plc. Unless we indicate otherwise, you must not copy, distribute, republish, download, display, post or transmit any material from our website and app in any form or by any means, including, but not limited to, electronic, mechanical or otherwise, without our prior written permission or the written permission of the relevant copyright owner.
You may access and use the materials on this website and app for your own personal use only.
You must not do anything to alter, modify or add to the material on this website and app.
User Conduct
In accessing this website and app, you must not:
disrupt or interfere with the website and app, or any services, system resources, accounts, servers or networks connected to or accessible through this website and app or linked website and apps;
disrupt or interfere with any other user's enjoyment of this website and app or linked websites and apps;
attempt to obtain unauthorised access to this website and app or parts of this website and app that are not opened to public access; or
Post or transmit to or via this website and app any material that may infringe the intellectual property rights of any third party, or any defamatory, derogatory or offensive material or publication.
In addition, you agree that you are solely responsible for actions and communications you have undertaken or transmitted through this website and app. You agree to indemnify and hold us harmless from any claim, action, demand, loss or damages made or incurred by any third party arising out of, or relating to your conduct (including transmitting any defamatory, derogatory or offensive statements or material to any person), your breach of these terms and conditions, or your breach of any rights of third parties. This website and app contain links to other website and apps which are independent of Brent Cross Shopping Centre and are maintained by third parties.
Brent Cross Shopping Centre is not responsible for the contents of any third party website and apps and shall not be liable for any damages or injury arising from the contents of such web sites. Any links to other website and apps are provided as a convenience to you as a user of this site, and does not imply Brent Cross Shopping Centre’s endorsement of the linked web sites or association with their operators. You must assess their party website and app content for the suitability for your purposes. You are solely responsible for the actions you take in reliance of the content on or accessed through this website and app.
Third party web sites are likely to have their own restrictions on how you may use the content on those website and apps and what responsibility the website and app provider will accept (if any) in relation to the content.
You should ensure you read and comply with these. You must comply with all applicable local, state, national and international laws and regulations that relate to your use of or activities on this website and app.
Disclaimer and Limitation
We reserve the right to make any change to the information appearing on the website and app, including without limitation changes to any concept, design elements, diagrams and lay-out of, and the positioning of tenants at the shopping centre, at any time without giving notice.
We do not and cannot guarantee that this website and app or the server that operates is free of:
viruses or other corrupted materials; or
occasional outages or disruption of services, which prevent you from either accessing this website and app or other third party website and apps via this website and app.
This website and app and the information, services, products and materials available through it are provided on "as-is" and "as available" basis, without warranty or condition of any kind, either expressed or implied, to the extent permitted under any applicable law.
Your use of this website and app, including all content, data or software distributed by, downloaded or accessed from or through this website and app, is at your own risk. You will be solely responsible for any damage caused to you, including to your business, financial affairs, or your computer system or loss of data that results from your use of this website and app, including the download of such content, data and/or software. For your own safety you should take regular back-up copies off data and use the latest virus checking software and Brent Cross Shopping Centre cannot accept any liability arising from your failure to do so.
We expressly disclaim all liability howsoever caused to you or any other persons in respect of the information or material on this website and app (or accessed via this website and app), including but not limited to any diagrams and lay-out of the shopping centre, and any defamatory, derogatory or offensive material or publication.
We do not have any control over the information, products or services offered by third parties on or through this website and app, or at their own website and apps. With the exception of those damages arising as a result of fraudulent representations we assume no responsibility for and make no warranty or representation as to the accuracy, availability, currency, completeness, reliability or usefulness of the information, products or services distributed or made available by third parties on or through this website and app.
If a jurisdiction does not allow:
the exclusion of implied warranties; or
the exclusion or limitation of liability, in accordance with these terms and conditions but allows a limitation of liability to a certain maximum extent, then our liability is limited to that extent. To the full extent permitted by law, any conditions, warranties or liabilities imposed on us, or implied into these terms and conditions, under any law are hereby excluded.
For the purposes of this section, the words "we" or "us" include Brent Cross
Shopping Centre and it's related bodies corporate, officers, directors, employees, agents, suppliers, and any other party involved in creating, producing, transmitting, or distributing this website and app or related services.
Applicable Law
These terms and conditions are governed by and construed in accordance with the laws of England. You consent and submit to the non-exclusive jurisdiction of the English courts.
Termination
We reserve the right, without notice and in our sole and absolute discretion, to discontinue and terminate any service offered by or through this website and app as well as this website and app at any time.
Severability
If any of these terms and conditions is deemed unlawful, void or for any reason unenforceable, then that provision may be severed from these terms and conditions, and it will not affect the validity and enforceability of the remaining provisions.
Contact Details
If you would like to contact Brent Cross Shopping Centre, our contact details are as follows:
Hammerson UK Properties plc c/o Brent Cross Shopping Centre Prince Charles Drive London NW4 3FP 0208 202 8095 Info@bxsc.co.uk
Standard Terms & Conditions for Competitions and Prize Draws
1. By participating you agree to the requirements set out in all promotional materials and the following General Terms and Conditions.
2. Open to residents of the mainland UK unless otherwise stated. Not open to employees (or their immediate families) of Brent Cross, its agencies, owners or anyone else professionally associated with this promotion. Brent Cross reserves the right to request proof of identity or to verify eligibility conditions and to award any prize to the winner in person.
3. Maximum one entry per person unless otherwise stated. Entries via agents or third parties or the use of multiple identities and email addresses are not permitted.
4. Only online entries via the channels promoted will be accepted. You must register with the Brent Cross website and app to enter online competitions. Entries must be submitted as promoted by the closing date.
5. Use of automated entries or programs is prohibited and all such entries will be disqualified if discovered.
6. Winners will be selected by Brent Cross or a co-promoter in a random draw within 5 days of the closing date from all valid and correct entries received.
7. Brent Cross reserves the right to disqualify late, misdirected, incomplete, corrupted, lost, illegible or invalid entries.
8. For online entries: Brent Cross cannot guarantee continuous, uninterrupted or secure access to the website and app and is not responsible for any disruption to the promotion or the website and app due to technical problems or otherwise due to events outside of its reasonable control.
9. To enter online we will ask you to either submit your existing Brent Cross username and password or to register your personal details with us. Your personal details will be used in accordance with Brent Cross’ Privacy Policy and may be passed to our agents to administer the promotion and send out prizes. Personal details will only be used for marketing purposes if you have opted to receive information from Brent Cross and/or any of its co-promoters (you may have already done this if you have registered your details with Brent Cross previously).
10. Prizes must be collected from Brent Cross. If any prize cannot be collected within the given timescale, Brent Cross reserves the right to select an alternative winner or re-distribute the prize in a future competition or prize draw. Brent Cross has no responsibility to anyone who has not collected the prize and no compensation will be due.
11. If we require a response before we award any prize and no response is received after we have made reasonable efforts to make contact, Brent Cross reserves the right to withdraw prize entitlement and award the prize to someone else. Brent Cross has no responsibility to anyone who has not responded and no compensation will be due.
12. No cash or other alternative prizes are available, except when in the event of circumstances outside of its control Brent Cross reserves the right to substitute a prize of equal or greater value. Prizes cannot be transferred or sold.
13. Brent Cross has arranged this Promotion in good faith but, to the fullest extent allowed by law, accepts no responsibility for loss or damages as a result of anyone participating in the Promotion or any aspect of any prize awarded. Your legal rights as a consumer are not affected.
14. Brent Cross reserves the right to modify, suspend, cancel or terminate the promotion or extend or resume the entry period or disqualify any participant at any time without giving advance notice and will do so if it cannot be guaranteed that the promotion can be carried out fairly or correctly for technical, legal or other reasons or if Brent Cross suspects that any person has been manipulating entries or the results or has acted unethically in any other way.
15. If we require a response before awarding any prize and no response is received within a reasonable period of time, Brent Cross reserves the right to withdraw the prize entitlement and will award the prize to a substitute winner.
16. In the event that Brent Cross wishes to contact you in connection with your entry we will do so via an email ending in 'bxsc.co.uk” or by phone with a follow up e-mail. Any email which appears to come from Brent Cross but using a different suffix should be treated with suspicion and forwarded to marketing@bxsc.co.uk for verification. Please do not respond or act on any e-mail if you are not sure that it comes from Brent Cross. If you are in any doubt please contact Marketing.
17. Winners may be required to participate in reasonable related publicity without further payment or permission. Brent Cross may publish first name, surname initial, age and/or town/city in printed or digital communications.
18. Winners entering via Brent Cross’ Facebook page, Instagram page or Twitter feeds will be notified via same medium and agree to their full name or other moniker being announced online and reasonable additional publicity.
19. For information regarding the names of the winners (and, if applicable, their winning entries) email Marketing quoting the name of the prize draw or competition. Unfortunately we are unable to return any entries sent to us by post.
20. Any images on the website and app are for illustration only.
21. The judge’s decision is final and we reserve the right not to correspond on any matter.
22. The laws of England apply and any disputes will be dealt with in the English courts only.
23. Standard terms & conditions to be read in conjunction with specific terms and conditions available on each web page. Specific T&Cs take precedence where the two sets diverge.
Promoter: Brent Cross Shopping Centre (“Brent Cross”), unless otherwise stated.
Terms and Conditions N.B This prize draw is only open to selected members of the Brent Cross (henceforth referred to as ‘Brent Cross’) database. Post event survey
1. By participating you agree to the requirements set out in all promotional materials and the following General Terms and Conditions. 2. Prizes are subject to availability. Prize consists of Summer Hamper from Hotel Chocolat. Please check ingredients before consuming. 3. Open to residents of the mainland UK unless otherwise stated. Not open to employees (or their immediate families) of Brent Cross , its agencies, owners or anyone else professionally associated with this promotion. Brent Cross reserves the right to request proof of identity or to verify eligibility conditions and to award any prize to the winner in person. 4. Maximum one entryper person unless otherwise stated. Entries via agents or third parties or the use of multiple identities and email addresses are not permitted. 5. Use of automated entries or programs is prohibited and all such entries will be disqualified if discovered. 6. Brent Cross reserves the right to disqualify late, misdirected, incomplete, corrupted, lost, illegible or invalid entries. 7. Prizes must be collected from Brent Cross . If any prize cannot be collected within the given timescale Brent Cross reserves the right to select an alternative winner or re-distribute the prize in a future competition or prize draw. Brent Cross has no responsibility to anyone who has not collected the prize and no compensation will be due. 8. Brent Cross has arranged this Promotion in good faith but, to the fullest extent allowed by law, accepts no responsibility for loss or damages as a result of anyone participating in the Promotion or any aspect of any prize awarded. Your legal rights as a consumer are not affected. 9. Brent Cross reserves the right to modify, suspend, cancel or terminate the promotion or extend or resume the entry period or disqualify any participant at any time without giving advance notice and will do so if it cannot be guaranteed that the promotion can be carried out fairly or correctly for technical, legal or other reasons or if Brent Cross suspects that any person has been manipulating entries or the results or has acted unethically in any other way 10. No cash or other alternative prizes are available, except when in the event of circumstances outside of its control Brent Cross reserves the right to substitute a prize of equal or greater value. Prizes cannot be transferred or sold 11. We require a response before we award any prize and if no response is received after 31 days after the closing date, Brent Cross reserves the right to withdraw prize entitlement and award the prize to someone else Brent Cross has no responsibility to anyone who has not responded and no compensation will be due. 12. Winners may be required to participate in reasonable related publicity without further payment or permission. Brent Cross may publish first name, surname initial, age and/or town/city in printed or digital communications 13. The judge’s decision is final and we reserve the right not to correspond on any matter. 14. The laws of England apply and any disputes will be dealt with in the English courts only 15. Standard terms & conditions to be read in conjunction with specific terms and conditions available on each web page. Specific T&Cs take precedence where the two sets diverge 16. The winner will be contacted via email or telephone and must reply to the email or confirm their details via telephone to be able to collect the prize. 17. Users must be PLUS registered and have access to the internet to enter. 18. Competition starts 27th July and ends 9th August
19. 20. Standard t&c's apply
Event - Terms and Conditions
• For ticketed events every attendee must have a valid e-ticket • Latecomers – admission is not guaranteed although offered wherever possible • Attendees consent to the recording/film and photography of themselves as attendees of the event • By agreeing to the Terms and conditions you agree for your email address to be added to the Brent Cross newsletter of which you can unsubscribe at any time. • Brent Cross reserves the right to refuse admission to any attendee • Brent Cross reserves the right to make any alterations to an advertised events rendered necessary by unavoidable circumstances • FORCE MAJEURE: <shopping centre> shall not be liable for any postponement or cancellation of any event due to any of the following causes, to the extent beyond its reasonable control: Acts of God, accident, riots, war, terrorist attack, epidemic, pandemic (including COVID-19 pandemic), quarantine, civil commotion, natural catastrophes, governmental acts or omissions, changes in laws or regulations, fire or explosion.
Lead Generation Terms and Conditions
Closing date 25th June 2025. One entry per person. Multiple entries will not be accepted. One winner will be randomly selected from all entries in June 2025. The winner will be contacted by a Brent Cross London representative. The winner will have 48 hours’ notice to accept the prize. If the winner does not accept the prize in time, Brent Cross London will continue to select a winner until one is confirmed. The decision on the winner is final. The winner is entitled to spend £100 at a District food kiosk of their choice, and £400 spending money in the form of (a) retailer gift card(s). The District food kiosk prize must be booked in advance and redeemed in one sitting before 31st August 2025.The prize cannot be exchanged, and no alternative will be offered. The expiry dates of the chosen gift card(s) will be located on or with the respective gift card(s). It is the responsibility of the winner to redeem the gift cards within the stated notice period.
Organic Social Terms and Conditions
Closing date 14th July 2025. Multiple entries are allowed, across all Brent Cross London social media platforms. One winner will be randomly selected from all entries across all Brent Cross London social media platforms in June and July 2025. The winner will be contacted by a Brent Cross London representative on the relevant social media platform. The winner will have 48 hours’ notice to accept the prize. If the winner does not accept the prize in time, Brent Cross London will continue to select a winner until one is confirmed. The decision on the winner is final. The winner is entitled to spend £100 at a District food kiosk of their choice, and £400 spending money in the form of (a) retailer gift card(s). The District food kiosk prize must be booked in advance and redeemed in one sitting before 31st August 2025.The prize cannot be exchanged, and no alternative will be offered. The expiry dates of the chosen gift card(s) will be located on or with the respective gift card(s). It is the responsibility of the winner to redeem the gift cards within the stated notice period.