SERVICE UPDATE So we can all social distance easily, some of our services may be unavailable at this current time. Please check before you arrive which services are available. Contact us
Customer Service Desk Brent Cross Customer Service Desk is located outside of M&S on the upper level. As well as our vigilant and friendly security staff who are there to help and keep you safe.
Unfortunately, we are currently unable to accept new parcels via CollectPlus. Any parcels that have already been sent to Brent Cross will be available from the customer service desk. We will continue to accept returned parcels as normal until 24th March when we will temporarily stop accepting returns. Click here to find your nearest return location.
To assist with any particular questions regarding the temporary changes to our Collect+ services please visit our advice page here
Pick up your Amazon order at a time that's convenient for you by using our Amazon Lockers, located in Multi-Story car park, level 3.
When your parcel arrives you'll receive an email notification and a unique pick-up code. Simply enter this code to open the locker.
Free WiFi Select ‘The Cloud’ from your network list and follow the instructions to connect. Or for a stronger connection, download the Fastconnect mobile app (available for both iOS and Android). The app allows you to stay connected as you move from place to place, connecting you automatically to thousands of free hotspots whenever they are available.
Charge Bolt If your phone battery always goes flat at the most inconvenient times you’ll love our Charge Bolt stations. Locations: Bus station entrance, Food court, outside Waterstones and outside Fenwick (floor 2).
To use, simply: 1. Download the Charge Bolt app 2. Take a charger and plug in 3. Return once charged
Car spa Want to get your car looking spotless as you shop? Try the friendly, professional and convenient American Car wash, located in the John Lewis & Fenwick car parks.
We also have the following services: Fix Scratches, scuffs, minor dents and alloy wheels repaired whilst you shop! Paint Chip is located near Topsy Turvy. Speedy Motors, located near the Fenwick Car Park provide: MOT, Servicing, Diagnostic Technology, Mechanical Repairs, AC Servicing & Re-Gassing, Tyres & Wheel Balancing, Vehicle Bodywork
Looking for information on parking?
Multi-faith room Our Multi-faith Prayer and Quiet Room is a place open to all customers of Brent Cross. It is located opposite Shopmobility, near the Multi-Storey Car Park. Please collect room key from Shopmobility.
Opening times: Monday-Friday: 10am-8pm Saturday: 9am-8pm Sunday: 12pm-6pm
Shop Online Frequently Asked Questions Now you can shop your favourite Brent Cross brands from our website. Here are some FAQs to assist you, but if you have any further questions please contact us here.
Q. I wanted to buy a product but when I clicked to buy, it was out of stock. Why was this possible? A. Our shop online portal enables you to discover and compare products from the range of listed stores. However, we do not sell any products - the buy button takes you to the store’s website so you can purchase with them directly. If the store has told us that the product is out of stock, we will remove it from our feed immediately but this may take up to 48 hours for the update to happen.
Q. I saw an item on your website at a lower price than when it came to buying the item. I’d like to purchase the item at the lower price, is this possible? A. We do not sell any product but transfer you to the store’s website via the buy button. Most price changes are a reduction, but prices can go up as well down. If you bought the item and no longer wish to keep it, you can return it in line with the store’s returns policy.
Q. I bought a product via the Brent Cross online shop but have not received it yet. Why? A. The Brent Cross online shop is linked directly to its partner store websites. All products bought via this service are purchased directly from the store and individual delivery terms and conditions apply. Please refer to the store website for additional information including delivery options.
Q. When is payment taken from my card? A. Most online retailers will request your bank for authorisation of your debit/credit card when you place an order however the transaction may not appear on your statement immediately and some retailers may not apply charges until the goods are despatched.
Q. I would like to return my product - where do I go? A. Product returns are subject to individual store terms and conditions. Please refer to the returns policy on the store’s website or the returns policy sent with your purchase, if supplied.
Q. Can your Customer Service Desk send this item back for me? A. Brent Cross Customer Services, located in Brent Cross (Level 1 Centre Court) can help customers who wish to return items that operate via CollectPlus services. Some retailers will accept returns for a refund in store, please check the Returns Policy on the retailer’s website, or the delivery note, for options.
Q. I haven’t received a refund for my returned item. How do I get my money back? A. All purchases remain between yourself and the store directly and are subject to their returns and refunds policy. A refund to your account will be subject to their terms and conditions. Please contact the store directly for assistance.