Following government guidance, the majority of our stores have reopened however this does not include our Customer Service Desk which remains closed at this time. We are continuing to take orders for Gift Cards online via this website and processing times are normal however Click & Collect orders cannot be collected from the centre currently. Our posted service remains available. Should you wish to select that option, a gift card will be posted directly to the recipient. We will reopen our Customer Service Desk as soon as possible and will update this site with more information.
Should you opt to use our Click & Collect service, the Gift Card is not activated until it is collected, so there is no urgency for you or your recipient to collect.
Expired gift cards: If you have a gift card that has expired while the centre was closed, we will be happy to extend the expiry date so that you have time to use it as we reopen. To do this, please call our Gift Card Support number which you will find on the back of your gift card. If you have a virtual gift card you can find the contact number in the footer of the web page where you check your balance.
We will update our website and social channels whenever we have new information regarding the centre reopening so please do check back. Gift Cards - give the gift of shopping If you're finding it hard to find that perfect present or you’re shopping for the person who has everything, the Brent Cross Gift Card is the ideal solution – allowing friends, family and colleagues to enjoy the ultimate shopping and leisure experience.
The gift card gives shoppers the freedom and choice to shop with top fashion and lifestyle brands and also in a diverse range of delicious restaurants. The great thing about the Brent Cross Gift Card is that it’s a Prepaid Maestro, so shoppers can use it in stores like it’s their own debit or credit card. You pay only what you put on the card – there are no additional charges.
The Brent Cross Gift Card is available from £5 to £500 denominations and can be purchased online or at the Customer Information Desk (photo ID may be required for Gift Card purchases over £100 in centre).
When refunding an item purchased on a gift card, the money must be transferred back onto the same gift card it was purchased from. Please note: It may take 3-4 working days for the money to be transferred back onto the gift card in the case of a refund.
Gift List Service - the ultimate shopping experience
Give your friends, family and colleagues the ultimate freedom to choose something they truly desire. The Brent Cross Gift List is the perfect solution for people to contribute to a gift card that you can then use within the stores at Brent Cross.
Whether it’s for a birthday, Christening, wedding, retirement, Christmas or other special occasion, you can set up a Gift List page and share with family, friends or colleagues who can then make a monetary contribution. You will be able to view all of the people who have contributed to your Gift List and when the big day arrives, you can then close your list and come in centre to collect your loaded gift card. It’s that simple.
Please note: Corporate Sales is unavailable at this time. Please check back when the centre is open.
Gift cards are valid for 12 months from the date of purchase.